Investing In The Future: Telus Details Its Five-Year Network Improvement Plan

Pedro Alvarez

4 min read

Post on May 29, 2025

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Expanding 5G Coverage Across Canada

This comprehensive Telus network improvement plan prioritizes expanding 5G network availability across the country, bringing high-speed internet access to more Canadians.

Increased Network Capacity and Speed

The plan aims for a dramatic increase in 5G coverage, impacting millions of Canadians. Specific targets include expanding coverage in major metropolitan areas like Toronto, Montreal, and Vancouver, while simultaneously reaching smaller cities and towns. This will lead to:

• Significant speed improvements: Expect download and upload speeds to increase significantly, offering faster streaming, smoother video calls, and improved gaming experiences.
• Enhanced data capacity: The expanded 5G network will provide substantially greater data capacity, accommodating the increasing demands of high-bandwidth applications and a growing number of connected devices.
• Specific examples: Telus plans to increase 5G coverage in Calgary by 40% within the first two years, and similarly expand coverage in rural Manitoba by leveraging small cell technology.

Improved Rural Connectivity

A key focus of this Telus 5G network improvement plan is bridging the digital divide. Telus is committed to extending high-speed internet access to underserved rural communities, ensuring equitable access to essential digital services. This commitment includes:

• Targeting hundreds of rural communities: The plan targets hundreds of rural communities across Canada, providing them with access to reliable 5G and broadband internet for the first time.
• Innovative technology deployment: This includes deploying small cell technology in hard-to-reach areas and investing in fiber backhaul infrastructure to support the increased demand. This will allow rural residents to participate fully in the digital economy.

Investing in Fiber Optic Infrastructure

A cornerstone of the Telus network improvement plan is a significant investment in upgrading its fiber optic infrastructure. This crucial element will provide the backbone for faster, more reliable services for both residential and business customers.

Faster Speeds and Greater Bandwidth

This initiative will deliver:

• Gigabit internet speeds: Many areas will be upgraded to support gigabit internet speeds, offering unparalleled performance for streaming, gaming, and other bandwidth-intensive applications.
• Targeted upgrades: Major urban centers and high-density residential areas will see significant upgrades, while strategic expansion will extend fiber optic connectivity to new communities.
• Advanced technologies: The deployment of cutting-edge fiber optic technologies ensures the network remains robust and future-ready.

Future-Proofing the Network

Investing in fiber optics is a strategic move to future-proof Telus’s network. This investment:

• Supports emerging technologies: The increased bandwidth capacity will readily support future technologies such as the Internet of Things (IoT) and autonomous vehicles, paving the way for innovative applications and services.
• Handles future demands: The robust fiber optic network will seamlessly handle the exponential growth in data traffic anticipated in the coming years, ensuring a consistently high-quality service.
• Long-term benefits: This investment delivers lasting benefits, ensuring that Telus remains a leader in providing superior network connectivity for decades to come.

Enhancing Customer Experience and Support

Alongside the infrastructure improvements, Telus is also investing heavily in enhancing the customer experience.

Improved Network Reliability and Performance

The plan includes initiatives to drastically improve network reliability:

• Proactive network monitoring: Telus is implementing advanced monitoring systems to detect and address potential issues before they impact customers.
• Faster response times: Improved customer service response times will ensure that any issues are addressed quickly and efficiently.
• Network resilience: The upgraded infrastructure is designed to be highly resilient to outages, minimizing disruptions to service.

Investing in Customer-Facing Technologies

Telus is committed to making interacting with their services easier and more convenient:

• Self-service tools: Enhanced online account management tools and self-service options will empower customers to manage their accounts independently.
• AI-powered chatbots: AI-powered chatbots will provide instant support, answering common questions and resolving simple issues promptly.

Conclusion

Telus's five-year network improvement plan represents a substantial commitment to upgrading its infrastructure and enhancing the customer experience. The comprehensive expansion of 5G coverage, the significant investments in fiber optic infrastructure, and the focus on improving customer support and services all point towards a future of enhanced connectivity for all Canadians. This ambitious plan not only benefits individual consumers but also strengthens Canada's digital economy. Learn more about Telus’s commitment to network excellence and its comprehensive five-year Telus network improvement plan by visiting [website link].