Mumbai Uber: New Pet-Friendly Policy And Booking Instructions

Pedro Alvarez

5 min read

Post on May 18, 2025

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Understanding the Mumbai Uber Pet Policy

This updated policy opens up a world of possibilities for pet owners in Mumbai. However, understanding the specifics is key to a successful ride.

Eligible Animals

The Mumbai Uber pet policy primarily focuses on cats and dogs. However, other small animals might be allowed depending on the driver's discretion and the appropriate containment. Size and weight restrictions do apply to ensure the safety and comfort of both the animal and other passengers. Always check the app for specific limitations on weight or size before booking.

• Acceptable Carriers: Secure, well-ventilated carriers are mandatory. Examples include:
  • Hard-sided pet carriers
  • Soft-sided pet carriers with sturdy frames
  • Appropriately sized pet backpacks
• Weight Limits: While the exact weight limit may vary depending on the vehicle type, generally, pets exceeding a certain weight may not be allowed. Check the Uber app for specific details before booking.
• Prohibited Animals: Animals that pose a safety risk, such as snakes or other potentially dangerous animals, are not permitted under the Mumbai Uber pet policy. Exotic animals also fall under this category.
• Breed Restrictions: Currently, there are no specific breed restrictions under the Mumbai Uber pet policy. However, this may change depending on future updates. Always check the app for current restrictions.

Service Animals

Service animals are treated differently and are generally exempt from most restrictions. Their transportation is prioritized to ensure accessibility for individuals with disabilities.

• Required Documentation: While not always strictly enforced, it's advisable to carry necessary documentation identifying your animal as a service animal if requested by the driver.
• Special Accommodations: Uber drivers are generally expected to accommodate service animals, even if they do not typically accept pets. This includes allowing them to ride without a carrier in some cases.
• Service vs. Emotional Support Animals: It’s crucial to understand the distinction. Service animals are trained to perform specific tasks to mitigate a disability, while emotional support animals provide comfort. Only service animals are guaranteed transport under the Mumbai Uber pet policy.

How to Book a Pet-Friendly Uber in Mumbai

Booking a pet-friendly ride is straightforward through the Uber app. Follow these steps:

Using the Uber App

1. Open the Uber App: Launch the Uber app on your smartphone.
2. Enter your Destination: Input your pickup location and destination as usual.
3. Select "Pet Option": Before you request a ride, look for an option within the app that indicates "Pet," "Pet-Friendly," or a similar designation. This option should be visible before you select a ride type (e.g., UberX, UberXL). Note that this option may not always be available depending on driver availability.
4. Confirm Your Ride: Once you’ve selected the pet-friendly option, confirm your ride as you normally would. You will likely see a small surcharge added to the fare to cover the additional cleaning costs.

• Finding the Pet Option: The exact placement of the "Pet" option may vary depending on the app version. Look carefully for it amongst the ride options or in the "More options" or "Additional features" section.
• Additional Fees: Expect a small surcharge added to your fare. This compensates the driver for the extra cleaning required after transporting your pet.
• No Pet-Friendly Rides Available: If no pet-friendly options are shown, it means no drivers in your area are currently accepting pets. You may need to try again later, use a different ride-sharing app, or explore alternative transportation.

Communicating with Your Driver

Clear communication with your driver is essential.

• Messaging Through the App: Use the in-app messaging feature to inform your driver about your pet before they arrive. Mention the pet's size, type, and whether it's in a carrier.
• Potential Driver Cancellations: A driver may cancel if they are uncomfortable with your pet or if the pet doesn't meet the policy's requirements. However, this should be rare if you have correctly selected the pet-friendly option.
• Driver Refusal: In the unlikely event that a driver refuses a ride after accepting it and you selected the pet option, contact Uber support immediately to report the incident.

Tips for a Safe and Comfortable Ride

Prior preparation makes for a smoother journey for both you and your pet.

Pet Preparation

Proper preparation is crucial.

• Essentials: Bring water, a collapsible bowl, a favorite toy, and any necessary medications.
• Comfort and Containment: Use a comfortable carrier appropriate for your pet's size. Consider using a seat cover or blanket to protect the car's upholstery.
• Calming Techniques: If your pet is anxious, try calming techniques such as pheromone sprays or gentle music beforehand.

Rider Responsibilities

Your responsibility extends to ensuring safety and cleanliness.

• Safe Containment: Your pet must remain safely contained throughout the trip.
• Preventing Damage: Prevent your pet from damaging the vehicle's interior. This includes scratching, chewing, or making messes.
• Cleaning Up: Clean up any accidents immediately. Failure to do so may result in additional surcharges.
• Consequences of Non-Compliance: Failure to adhere to these guidelines may result in additional cleaning fees, account suspension, or even permanent barring from using the service.

Conclusion

Traveling with your pets in Mumbai is now easier than ever thanks to the new Mumbai Uber pet-friendly policy. By following these simple steps and guidelines, you can ensure a safe and enjoyable experience for both you and your furry friend. Remember to always check the app for availability and communicate clearly with your driver. Start planning your next pet-friendly trip with Mumbai Uber today! Enjoy the convenience and ease of transporting your pet around the city using the updated Mumbai Uber pet policy.